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At First Response, we have an obsession with delivering value to our customers.  We never do a job halfway out of convenience or make decisions that benefit us but are not in the best interests of our client.  The client ALWAYS comes first.

This is an industry that deals primarily with insurance claims.  It is very common to find “skirting” of the rules and even outright fraud.  We are committed to doing the moral, ethical thing no matter what.

Here’s what we commit to our clients:

  • We will always do what is morally and ethically correct.
  • The Golden Rule is our guide – we treat others as they want to be treated, including customers, co-workers, and vendors.
  • We do the right thing even when no one is watching.
  • Our business practices will be transparent.
  • We see our responsibility to our client as being a guide through the claims process. We are experts on insurance claims, and we know what is allowable and what will be covered. You faithfully pay your insurance premiums every month, and you deserve to receive every ounce of benefit your policy provides if you suffer a loss. We help you make sure that you receive the full benefit you deserve, but we never do anything that would “cheat the system”.

Mission Statement

We Manage Risk and Restore Peace of Mind

1-Hour Response Guarantee:  We guarantee that you will receive a response to your call about a loss within 1 hour.

Live Person Guarantee:  We guarantee that when you call you will speak to a manager (not a computer).  Every call.  Every time.

We’re here to help you prepare for a disaster and even prevent one altogether!

We run our company based on certain Rules and Immutable Laws.  Our employees are constantly trained on and reminded of these values, and we hold ourselves accountable to these standards.

First Response Immutable Laws

#1 – Fearlessly refuse to compromise

He who is faithful in the little thing is also faithful in much… Luke 16:10

  • Customer Focus
  • Consistency – Don’t do it halfway out of convenience
  • Caring
  • Communicate
  • Passion for Excellence
  • Obsession with delivering value
  • Treat it like the first date
  • Pull out all the stops

#2 – Handle it – own our success!

I can do all things through Christ who strengthens me.  Phil 4:13

  • Courage
  • Leadership
  • Problem solving
  • Take ownership
  • Resourcefulness
  • Commitment
  • Reliability
  • Strong management

#3 – Live in the start blocks.

Get ready, be prepared…. Ezekiel 38:7

  • Preparation
  • Attention to Detail
  • Do it Now/Do it Right
  • Only Handle It Once
  • Get Ready To Get Ready
  • Ready is not optional

#4 – Deliver the world…yesterday.

Do everything as though you’re doing it for the Lord…  Col 3:23

  • Extreme Sense of urgency
  • On Time
  • Efficiency
  • Excellence
  • Quality is ultimate focus
  • Go above and beyond
  • A “good job” is the expectation
24 HR (803) 750-5538CALL NOW
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